1. The remediation company should not do their own diagnosis – it is a legal conflict of interest.
Request an independent Indoor Environmental Professional.
Industry standards say that the Environmental professional should be independent of the remediator without affiliation with them to avoid this conflict of interest.
2. You might benefit from a lawyer. The lawyer will be familiar with claims in your area and may be able to help leverage you with your insurance company, even if you don’t end up in a lawsuit. Have your lawyer review your insurance policy.
3. You don’t have to use the insurance company’s contractor but you should use a reputable one.
4. Make sure any leaks or humidity issues are corrected and eliminated before you remediate. You don’t want to have to do this all over again, if the water intrusion re-occurs. If you’re in Arkansas, or elsewhere that recently flooded thanks to Mother Nature, your contractor may have suggestions for flood-proofing, or at least making your home more “waterproof.”
If you’re in California, you might want to give us a call and see about getting an assessment from Byebyemold.